Do you have an Ecotap charging station with a subscription and/or charging card? If so, we will soon transfer the services related to your subscription and charging card to our partner 50five. This mainly concerns private customers and home charging solutions provided through employers.
This allows us to focus more on our role as a manufacturer, while 50five can offer you a broader range of services for subscriptions and charging cards. They are ready to support you with the same level of care and quality you have come to expect from us.
What will change if you switch?
As little as possible will change for you. Your subscription, warranty, terms and conditions, and any service contracts will remain the same.
What will change: your point of contact for service and billing, and the login link to your online charging management platform.
50five will let you know by email when your charging station will be transferred. Once your charging station and charging card have been successfully transferred, you will receive a welcome email from 50five with further instructions. From that moment onwards, 50five will be your point of contact for service, billing and charging management, among other things.
The entire process will be taken care of for you. Ecotap and 50five will work together to prepare and manage the transition!
What do we ask of you?
If you need to take action, you will have received an email from Ecotap about this.