To start charging, your Ecotap station needs to be activated. The activation method depends on which backend/CPO the station should connect to (as specified in your Ecotap order).

Don’t know your activation path? 

• Check your Ecotap order (it states the backend/CPO).
•  Installers without the order: contact the charging station owner (CSO) to confirm the correct backend

Before You Start

Have this information ready:

• Ecotap customer number (customer number of charging station owner)
• Charge point numbers and controller number (near the socket on the product)
• Intended backend/CPO (e.g., Ecotap LMS or a third-party)
• Installation address
• Technical installation details (e.g., grid-plaza, loadbalancer, ect.)
• Network ready (LAN/4G) and the charger powered on

Option 1 — Activate via Ecotap LMS

Use this if your order specifies Ecotap LMS as the backend.

Steps:

1. Open the portal
   Go to Ecotap Activation Portal.
2. Register or sign in
   Create an account as an individual or company and wait for confirmation. Please note: the owner of the charger needs to make this account!
3. Complete the activation form
   On the same page, fill out the form. The following info needs to be completed:
   · Customer number and Charger identification
   · Installation type and included features
   · Installation address and customer number
   · Network method (e.g., LAN, 4G)
   · Any notes for installation/maintenance (optional)
4. Submit & wait for confirmation
   You’ll receive a confirmation message when the charger is activated. Activation can take up to 2 working days.
5. Test a charging session
   Once activated, plug in and verify charging starts (RFID or app, as applicable).

Option 2 — Activate via Third-Party Backend (non-Ecotap)

Use this if your station must be connected to a specific external CPO.

Good to know: If the order already listed a third-party CPO, your charger will be pre-configured according to that CPO’s specifications.

Steps:

1. Confirm the target CPO Check the order or ask the owner which CPO/backend to use.
2. Contact the CPO
   Request activation and provide:
   · Charge point identification number & model
   · Site address and owner/operator details
   · Network status (online)
   · Any CPO-specific info they request (they’ll guide you)
3. Ensure connectivity Make sure the station is powered and online so the CPO can connect.
4. CPO confirms activation Follow any test procedures they provide and confirm a successful charge session.

Note: Each CPO has its own process. Always follow the instructions they provide.

Option 3 — Activate via Ecotap Cloud Service

Use this if the station is set to connect to Ecotap Cloud services and you want Ecotap to remotely select/configure the backend/CPO.

Steps:

1. Submit the Cloud activation request
   Go to the Ecotap Cloud Service form You will be asked for the module number, where the charger has been purchased and the backend/CPO selection.
2. Ecotap performs remote setup
   Ecotap configures the station to the chosen backend remotely. This can take up to 2 working days.
3. Receive confirmation & test
   You’ll be notified when activation is complete. Test a session to confirm.

Troubleshooting & Tips

• No power? Check the breaker and wiring according to the installation guide.
• Still not active? Reboot the charger (power cycle), then retry.
• Order unknown? Contact the charger owner to confirm the intended backend/CPO.

FAQs

1. Where can I find the charger serial number? On the product label on the unit (often near the side or back). It may also be printed on packaging or documentation.
2. What is a backend/CPO? A backend is the platform your charger connects to for monitoring, billing, and control. A CPO (Charge Point Operator) manages that platform and your charging operations.
3. I don’t have the original order. What should I do? If you’re an installer, contact the charging station owner (CSO) to confirm the intended backend/CPO. Activation depends on choosing the correct one.
4. How long does activation take? It’s usually quick once the station is online, but timing can vary by method and network conditions.
5. Can I change backends later? In many cases yes, but it requires reconfiguration. Contact your CPO for guidance.
6. Do I need internet connectivity to activate? Yes. The charger must be powered and have a reliable network connection during activation and normal operation.
7. Who should activate: owner or installer? Both can initiate activation. If the order specifies a backend/CPO, follow that route. Installers should confirm details with the owner before proceeding.
8. I submitted the form but didn’t get a response. Check your spam folder and confirm you entered the correct email. If needed, contact Support with your serial number and submission time.
9. The page mentions Ecotap LMS vs Ecotap Cloud—what’s the difference? LMS is the Ecotap management platform you self-register to. Ecotap Cloud Service is a remote provisioning route where Ecotap configures the backend/CPO for you based on your request.